Sunday, December 5, 2010

Amazon Prime Overview

Amazon Prime is a membership program that gives you and your family unlimited fast shipping, such as FREE Two-Day shipping and One-day shipping for $3.99 per item on all eligible purchases. Eligible customers can try out a membership by starting a free trial.

FREE Two-Day Shipping

Amazon Prime membership will qualify you for FREE Two-Day Shipping on millions of items fulfilled by Amazon.com. This means that items will typically be delivered two days after you order them. However, there are a few factors that may affect the delivery date, including:

  • Whether the item is in stock when you order. If we don't have it, we'll get it to you two days after it's back in stock.
  • Whether the item is immediately ready to ship.
  • When you order: Check the cut-off time shown on the product page. Items are delivered every day but Sunday (see the chart below for details).

We'll let you know on the product page and at checkout when your items are expected to arrive. Here are some details on how the day of your order affects the estimated arrival time:

Day your order was placed (prior to cut-off time shown)

Expect it to arrive

Sunday

Wednesday

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Saturday

Friday

Tuesday

Saturday

Tuesday

Other Fast Shipping Benefits

Need it sooner?
You have several options if you need to expedite delivery:

Option

Amazon Prime price

Upgrade to one-day shipping (for Monday-Saturday deliveries)

$3.99 per item.

Sunday delivery (order Friday evening or Saturday)$15.99 per item

Local Express Delivery (in qualifying cities)

$3.99 per item

Release-Date Delivery (on qualifying items)

Free

Free Standard Shipping

Prime members receive free Standard shipping on millions of items sold by Amazon and on items sold by sellers that are fulfilled by Amazon. Items can be shipped to nearly all addresses in the continental U.S.

Eligible Items and Addresses

If you've ordered items with Super Saver Shipping before, most of those items also qualify for Amazon Prime shipping. Products eligible for Amazon Prime will be designated on the product page and at check-out. See the chart below for details on eligible items and addresses.

If only some items in your purchase are eligible for Amazon Prime, you'll be charged applicable shipping fees for the ineligible items.

Items

Addresses

Eligible for FREE Two-Day Shipping

Millions of items sold by Amazon.com.

Merchant items that are fulfilled by Amazon.

Nearly all addresses in the continental U.S., except addresses noted below.

Eligible for FREE Standard Shipping

Items fulfilled by Amazon that are regulated as hazardous materials.

Items fulfilled by Amazon with special shipping characteristics such as large treadmills or basketball hoops.

Items with these characteristics will be marked as eligible for Prime on product pages, and Prime members will see FREE Standard Shipping at checkout.

See exceptions below.

P.O. Boxes in the continental United States

APO/FPO addresses with U.S. ZIP codes.

Prime members shipping eligible items to these addresses will see FREE Standard Shipping at checkout.

Ineligible

Items fulfilled by merchants such as Target and Amazon Marketplace sellers.

Magazine subscriptions.

Personalized gift cards.

Any item that doesn't have a message indicating that it's eligible for Prime on its product page.

Addresses in the following locations:

  • Alaska
  • Hawaii
  • U.S. territories, possessions, protectorates
  • International destinations

Note: Prime is not available for customers who purchase products for the purpose of resale or use Prime to ship products to their customers or potential customers.

Using 1-Click as a Prime Member

Amazon Prime members who turn on 1-Click Ordering see a members-only banner at the top of product pages. Most of the time you'll see special buttons for "One-Day 1-Click®—$3.99" and "Two-Day 1-Click®—FREE" that make using your Amazon Prime benefits even easier.

You'll see a third button when another shipping option, such as Saturday Delivery or Local Express Delivery, is available.

To get the most out of Amazon Prime and 1-Click, check your 1-Click settings:

  • Turn on 1-Click: members-only shopping buttons will not appear if 1-Click is disabled. You can turn on 1-Click via the 1-Click banner or in Your Account.

  • Set up a default address, payment method, and shipping speed: Make sure your preferred shipping address and payment method are set up and marked as your default.

    We recommend using "Standard Shipping" as your default shipping setting. For any Prime-eligible items we'll apply FREE Two-Day Shipping automatically when you shop with 1-Click.

    If you set Two-Day Shipping as your default setting for all 1-Click orders, we will apply Two-Day Shipping to all 1-Click orders—including those not eligible for Prime—and appropriate shipping charges will apply.

  • Provide a street address:We cannot ship Two-Day or other expedited shipping to P.O. boxes due to carrier restrictions.

  • Check your payment information: You may want to update your default credit card number and expiration date.

If you prefer to use the Shopping Cart instead of 1-Click, place items in your cart and proceed to checkout as usual. The shipping speed will default to FREE Two-Day Shipping for all eligible items. You'll have the opportunity to select a faster shipping speed for each item in your purchase if one is available.

Shipping Methods and Carriers

Expedited shipping, including FREE Two-Day Shipping, may require signatures for orders over $700.

In addition, Amazon.com may ship eligible purchases using either ground or air shipping services as necessary to meet the estimated delivery date. These options do not correspond directly to the way any particular shipper markets its own one- or two-day delivery services.

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